Refund Policy

This policy is part of the Terms of Service. It applies to any paid purchase from ResumeReady.

The rule, in one paragraph

You have 7 days to change your mind, no questions asked - up until you download a finished resume. Downloading is what completes the sale.

What that means in practice

Everything except taking the finished file keeps your refund intact. You can:

• Scan as many resumes as your purchase allows.
• Run the polish, tailoring, and depth features as much as you like.
• Try every template, edit for hours, and save your work.
• Decide it is not for you, and ask for your money back.

The one thing that ends the window early is downloading your finished resume - as a PDF or as a Word document, either one. At that point you have the thing you paid for, and it is not something we can take back.

We will tell you this at the moment it matters. Before your first download you will see a plain notice saying that downloading completes the purchase and ends the refund window, and you have to confirm it. You should never discover this rule for the first time while reading a policy page.

Why it works this way

A resume is delivered the instant you download it. A refund policy with no condition on it would mean paying for a resume, sending it to employers, and asking for the money back the same afternoon - and the cost of that lands on the price everyone else pays. Tying the window to the download, rather than to the purchase, is the version of that rule that is fair to someone who genuinely changed their mind.

How to ask

Email info@tpomfg.com from the address on your account. You do not need to give a reason. If you are inside the window and have not downloaded a finished resume, we will refund you in full to your original payment method, usually within a few business days once processed.

If we cannot refund you - because the window has passed, or because a resume was already downloaded - we will say so plainly and tell you the date it happened.

Exceptions we will make anyway

Policies exist for the ordinary case. If something went wrong on our side, we will refund you regardless of the download, including when:

• You were charged twice, or charged for something you did not buy.
• The service was broken or unavailable when you tried to use what you paid for.
• We removed a paid feature and could not offer a comparable replacement.

If your situation is not on this page and you think you are owed a refund, write to us and make your case. We would rather deal with it directly than have you go to your bank.

Chargebacks

If you file a chargeback with your card issuer, we will provide them our records, including when the purchase was made and whether a resume was downloaded. We would much rather refund you than argue about it - please email us first.

Contact

TPOMFG LLC d/b/a ResumeReady
info@tpomfg.com